Classification of Conflicts

  • Type of conflict: Relationship conflict

Main causes: Poor communication, misperceptions, duelling egos, personality differences, stereotyping

Possible solutions: Increasing communication, Involving third-party mediators

  • Type of conflict: Data conflict

Main Causes: Lack of information, contradictory information or deliberate misinformation, different interpretations, different assessment procedures

Possible solutions: Improving exchange of information and perceptions, Developing a strategy to obtain the information

  • Type of conflict: Values conflict

Main Causes: Disagreement over what is morally right or wrong, good or bad, just or unjust; forcing one set of values on others, not allowing diverging thoughts or behaviour

Possible solutions: Providing information on different
beliefs and shared values

  • Type of conflict: Structural conflict

Main causes: Unspecified roles and responsibilities, unreasonable time constraints, unequal power or authority, unequal control of resources, geographical or physical constraints

Possible solutions: Redefining roles and responsibilities; Realigning rewards and punishments; Adjusting distribution of power or control over resources

  • Type of conflict: Interest conflict

Main causes: Due to substantive issues (money, physical resources, time), procedural issues (dispute-resolution techniques), psychological issues (perceptions of trust, fairness, desire for participation, respect)

Possible solutions: Identifying the interests of conflicting parties and addressing them to reach a compromise

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Moore (1986)